Effective Date: 8-August-2026
At C.H. Veterinary Clinic (owned and operated by [PLACEHOLDER – legal entity name]), we protect the privacy of our clients and their animals. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our appointment tools, or communicate with us.
1. Information We Collect
- Personal Information: When you fill out an appointment request or contact form, we collect your name, email address, phone number, and details about your animals.
- Animal Medical Records: Information you provide about your animal’s health history is treated as confidential and used for treatment purposes.
- Usage Data: We automatically collect technical data such as your IP address, browser type, device type, and pages visited through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Schedule and confirm appointments
- Provide veterinary care and maintain medical records
- Send health reminders for vaccinations, checkups, and prescription refills, by email or text message
- Process payments and provide treatment estimates
- Respond to your questions
- Improve our website and its performance in local search
- Deliver relevant advertising to people who have visited our site
3. Tracking Technologies & Advertising
- Google Analytics and Google Tag Manager: To measure website traffic and understand how visitors use the site.
- Meta (Facebook and Instagram) Pixel: To measure the effectiveness of social media advertising and show relevant content to previous visitors.
- Cookies: Small files stored on your device that help the site function and remember your preferences.
You can control or delete cookies through your browser settings.
4. SMS & Mobile Communications
- When you provide your phone number, you consent to receive text messages about appointments and your animal’s care.
- We do not sell or share your mobile number with third parties for marketing purposes.
- SMS consent is used strictly for communication between our clinic and you.
- You can opt out of text messages at any time by replying STOP.
5. Sharing of Information
We do not sell your personal information. We share data only in these circumstances:
- Service Providers: Companies that help us operate, including payment processors, our practice management and communication software, and outside diagnostic laboratories.
- Specialist and Emergency Referrals: If your animal needs specialized or emergency care, we may share relevant medical records with the receiving veterinarian or hospital.
- Regulatory and Reporting Requirements: Certain veterinary activities carry mandatory reporting obligations under California and federal law, including reportable animal diseases and rabies exposure. We comply with those requirements.
- Legal Requirements: If required by law or in response to a valid legal request.
6. Your Rights & Choices
Under California law, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate information.
- Deletion: Request deletion of personal information, subject to our legal obligation to retain veterinary medical records for the period required by California law.
- Opt Out: Unsubscribe from marketing emails or text messages at any time. Note that opting out of marketing does not stop essential communications about your animal’s care or scheduled appointments.
- Cookie Control: Adjust your browser settings to refuse or delete cookies.
To make a request, contact us using the details at the bottom of this page.
7. Medical Record Retention
Veterinary medical records are retained for the period required by California law and professional standards. Records are released to another veterinarian at your request.
8. Security of Data
We use appropriate technical and organizational measures to protect your information. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or in legal requirements. The Effective Date at the top indicates when the most recent changes were made.
Contact Us
For questions about this policy or your information:
dba C.H. Veterinary Clinic
2588 N Temperance Ave
Fresno, CA 93727
Phone: (559) 292-7393
Email: info@domain.com
